Theresa Ackerman
Theresa Ackerman
Director of Customer Success & OperationsHead of Customer ExperienceDirector of Customer Operations
Theresa Ackerman is a Jacksonville-based Customer Success and Operations leader with over 10 years of experience in SaaS and EdTech. She directs strategy and operations at MobyMax, scaling teams, driving adoption, and delivering measurable retention and growth. Known for building data-driven, scalable programs and empowering teams to thrive, Theresa combines operational rigor with a customer-centric approach to create lasting impact.
Customer Success & Operations leader with 10+ years of experience driving adoption, retention, and revenue growth across education technology and SaaS organizations. Proven success scaling MobyMax from startup to industry leadership, growing from 500K to 2.5M teachers, 6M to 28M students, and achieving 4X revenue growth in 3 years while driving adoption to 82% of U.S. K–8 schools.
Expert in designing data-driven, scalable customer success programs and leading distributed teams of 20+ that consistently deliver measurable business outcomes. Passionate about building systems that balance automation with empathy, empowering customers and teams to thrive. Experienced in K–12 education engagement, digital enablement, and cross-functional collaboration that connects customer value to long-term mission impact.
Expert in designing data-driven, scalable customer success programs and leading distributed teams of 20+ that consistently deliver measurable business outcomes. Passionate about building systems that balance automation with empathy, empowering customers and teams to thrive. Experienced in K–12 education engagement, digital enablement, and cross-functional collaboration that connects customer value to long-term mission impact.
An exceptional leader whose vision, strategic expertise, and operational excellence have been transformative for MobyMax." — Wade Willett, CEO
By The Numbers
0
years
💼 DIRECTOR • CS EDTECH
0
X
📈 REVENUE GROWTH (3 YRS)
0
🏫 DISTRICTS SERVED
20
+
👥 Distributed Team
0
✨ RAVE REVIEWS
260
+
🏆 AWARDS EARNED
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“Empowering teams and customers to thrive through connection, clarity, and growth.”